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Privacy Policy

Last Updated: October 2, 2025

Maxinor ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mlabs.co.in or engage our services.

1. Introduction

This policy is designed to comply with the following frameworks:

  • Information Technology Act, 2000
  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Other applicable Indian privacy laws

2. Information We Collect

2.1 Personal Information

  • Contact details: name, email address, phone number, company name
  • Professional information: job title, company size, industry, revenue range
  • Communication data: messages, feedback, support requests
  • Business information: company details, business challenges, and goals

2.2 Sensitive Personal Data

  • Financial information: revenue figures and funding details, with explicit consent
  • Business strategy: confidential business plans and strategies
  • Performance data: business metrics and KPIs

2.3 Technical Information

  • Website usage: IP address, browser type, and device information
  • Cookies and tracking technologies as described in our Cookie Policy
  • Log data such as access times, pages viewed, and referring URLs

3. How We Collect Information

3.1 Direct Collection

  • Contact forms and service inquiries
  • Consultation meetings and calls
  • Email correspondence
  • Service delivery processes

3.2 Automatic Collection

  • Website cookies and analytics
  • Server logs and access data
  • Third-party integrations, with consent where required

4. Purpose of Data Processing

We process your data for the following purposes:

4.1 Service Delivery

  • Providing consulting and venture building services
  • Conducting business assessments and analysis
  • Developing customized solutions and strategies
  • Communicating regarding services

4.2 Business Operations

  • Client relationship management
  • Invoice generation and payment processing
  • Performance monitoring and improvement
  • Legal compliance and record keeping

4.3 Marketing and Communications

  • Sending newsletters and updates, with consent
  • Sharing relevant industry insights
  • Sending event invitations and announcements
  • Developing case studies, with explicit consent

5. Legal Basis for Processing

  • Consent for sensitive data and marketing communications
  • Contract performance for data necessary to deliver services
  • Legitimate interest for business operations and improvement
  • Legal compliance for regulatory and tax obligations

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

  • IT service providers and hosting companies
  • Payment processors and financial institutions
  • Analytics and marketing platforms
  • Professional advisors, including legal and accounting advisors

6.2 Legal Requirements

  • Government agencies and regulatory bodies
  • Law enforcement when legally required
  • Court orders and legal proceedings
  • Tax authorities and compliance requirements

6.3 Business Transfers

  • Mergers, acquisitions, or asset sales, with notice
  • Corporate restructuring or ownership changes

7. Data Security

7.1 Technical Safeguards

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and user authentication
  • Network security and firewall protection

7.2 Organizational Measures

  • Employee training on data protection
  • Confidentiality agreements with staff
  • Regular privacy policy reviews
  • Incident response procedures

8. Data Retention

  • Service data: retained for the duration of engagement plus 7 years
  • Marketing data: retained until consent is withdrawn
  • Legal records: retained as required by applicable law
  • Website analytics: retained for 26 months from collection
  • Communication records: retained for 5 years for business purposes

9. Your Rights (Under DPDP Act 2023)

9.1 Access and Transparency

  • Right to know what personal data we process
  • Right to obtain copies of your data
  • Right to information about processing purposes

9.2 Correction and Completion

  • Right to correct inaccurate personal data
  • Right to complete incomplete data
  • Right to update outdated information

9.3 Erasure and Portability

  • Right to erasure, including the right to be forgotten
  • Right to data portability
  • Right to restrict processing

9.4 Consent Management

  • Right to withdraw consent at any time
  • Right to object to processing
  • Right to opt out of marketing communications

10. Grievance Redressal

10.1 Data Protection Officer

Contact: privacy@mlabs.co.in

Response time: within 30 days of complaint

Escalation: Data Protection Board of India, when established

10.2 Complaint Process

  1. Submit a written complaint via email
  2. We will acknowledge receipt within 72 hours
  3. We will investigate and aim to resolve the matter within 30 days
  4. An appeal process is available if you are not satisfied

11. Cross-Border Data Transfers

  • Data may be transferred to trusted international service providers
  • Adequate safeguards are implemented for international transfers
  • Transfers comply with applicable data transfer restrictions
  • User consent is obtained where required

12. Cookies and Tracking Technologies

We use cookies for the following purposes:

  • Essential website functionality
  • Analytics and performance monitoring
  • Marketing and advertising, with consent
  • User preference management

Detailed information is available in our Cookie Policy.

13. Children's Privacy

  • Our services are not intended for individuals under 18
  • We do not knowingly collect data from minors
  • Parents or guardians can request deletion of a minor's data
  • Enhanced protections apply to any minor data collected

14. Data Breach Notification

  • Users are notified within 72 hours of high-risk breaches
  • Regulatory authorities are notified as required by law
  • Our breach response plan is activated immediately
  • Remedial measures are communicated transparently

15. Updates to Privacy Policy

  • This policy is reviewed annually or as needed
  • Material changes are communicated via email
  • Continued use implies acceptance of changes
  • Previous versions are archived for reference

16. Contact Information

Data Protection Queries

Email: privacy@mlabs.co.in

Subject: Privacy Policy Inquiry

Response time: 72 hours

General Contact

Email: contact@mlabs.co.in

Phone: +91 98119 96965

This Privacy Policy is effective as of October 2, 2025 and supersedes all previous versions.